What to expect from a lead service line replacement program

Watch the lead service line replacement process in action 

A typical lead service line replacement program includes an inspection, construc­tion, actual replacement, and flushing. Learn more about what each step entails below.

Review, inspect, locate

Before work begins, a utility repre­sen­ta­tive may contact you to review the service line replacement process and inspect the inside of the house. Utilities may require you to sign paperwork (a right of entry form or replacement agreement) which gives contractors permission to access your property and remove the portion of the service line that you own.  

During the inspection, the contractor will check where the water meter is, where the service line enters the property, and to test if you have a lead pipe. If the pipe is lead on the portion you own, we recommend you sign the right of entry form to have the pipe replaced. If only the service line from the water main to the curb is lead, then that portion will be replaced and reconnected by your utility.

Construction day preparation

On construc­tion day, water service will be turned off for no more than 8 hours, and some sections of your street may be closed for a portion of the day. Many service line replace­ments may take place at the same time in your area – construc­tion workers and machines could be in your neigh­bor­hood anywhere from a day to a few weeks.

The property owner, or a designee 18 years or older, must be on site while contractors complete the replacement. This will take less than a day. They will take “pre-construc­tion” photos of the yard, the street, and where the service line enters the house to ensure everything is brought back to pre-construc­tion conditions. 

Service line replacement

Contractors will use a backhoe to dig a hole at the curb stop and in the street to access the service line and water main. Crews use trenchless methods to disturb your property as little as possible.

Trenchless pull-through method: disconnects the old service line from the street water main. Inside the house, crews detach where the line connects to plumbing. A cable is fed through the old service line with a coil attached to one end of the new pipe. The crew uses equipment to pull the cable with the lead service line and the new pipe through the ground. The new pipe is then connected to the water main.

Boring or push method: disconnects the old lead service line from the water main and leaves the old pipe in the ground. The old service line is no longer functional and can’t contribute any more lead to your drinking water. A boring machine drills a hole for the new service line, and crews attach the new pipe to the drill and pull it back through the hole. Finally, they connect the line to the water main and your indoor plumbing.