Whether your utility is developing their service line material inventory, developing home and school sampling programs or preparing for and implementing lead service line replacement programs, public education and outreach are critical to the success of your endeavors. Below are four best practices to effectively communicate with your community.
How to talk about lead programs with the public
As part of the Lead and Copper Rule Improvements (LCRI), water utilities are required to communicate with residents and businesses more than ever before about lead in drinking water. We’ve compiled four best practices to effectively communicate with customers.
by Rose Hanson and Autumn McNeill