Our commitment to quality

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Excellence in action

We are all in this together with the common goal to delight our clients and empower staff. Take a look and see the incredible projects we’ve been a part of and the passionate people who make up our incredible firm.

Our quality mission

We passionately pursue excellence in everything we do and proudly stand behind our work. At CDM Smith, we believe in doing great work together. This means delivering quality our clients can count on, creating opportunities for our team to thrive and staying true to the values that built our foundation. We know how important it is to match the right people with the right knowledge and expertise, onto the right assignment, at the right time. By investing in advanced certifications, training programs and innovative tools, we’re equipping our team to lead with expertise and drive meaningful results for our clients, building a foundation for future success.

Learning that drives client success

Through CDM Smith University (accredited by the International Association for Continuing Education and Training), we provide extensive training for our client sales leaders, project managers, technical professionals and administrative staff. Our culture of learning empowers staff to stay at the forefront of the latest industry trends so that they have the confidence and ability to deliver high-quality results. As lifelong learners, we stand ready to solve complex problems for our clients.

Hear from our Office Quality Ambassadors

"I am excited to support our teams, reinforce strong quality assurance practices and help align our local work with broader companywide initiatives. Quality plays a key role in delivering the reliable outcomes our clients expect, and it’s something I strive to uphold every day."
Nolan Bennett Office Quality Ambassador

"Dependable results start with a strong commitment to quality. My focus is on helping our team maintain our standard of excellence by ensuring they have the right resources and guidance to succeed on every project."
Nathan M. Smith Office Quality Ambassador

"Quality is built from consistency, collaboration and attention to detail. By upholding strong quality practices and open communication, our teams deliver dependable results to our clients and communities."
Joshua L. Hilgartner Office Quality Ambassador

"Our clients rely on us to deliver work they can depend on. I make it my priority to reinforce the processes, collaboration and shared accountability that allow our teams to consistently meet those expectations."
Madeline M. Fox Office Quality Ambassador

"I'm dedicated to supporting our teams with the knowledge and tools they need to produce high-quality work. From sharing the best practices to connecting with the corporate quality team, it's all about strengthening quality in everything we do."
Lauren C. Stewart Office Quality Ambassador

Delivering a legendary client experience

What our clients are saying:

We’re proud to be recognized with a Customer Experience Award based on our Net Promoter Score (NPS), a reflection of the trust and satisfaction our clients place in us. This honor highlights the strength of our relationships, the consistency of our service and the care our teams bring to every interaction. Earning high marks from those who know us best affirms our commitment to listening, improving and delivering experiences that truly stand out. We are honored to be in the top quartile among our peer firms, a position we’ve earned by listening closely, responding promptly and turning client feedback insights into action.

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Our quality mission

Learning that drives client success

Hear from our Office Quality Ambassadors

"I am excited to support our teams, reinforce strong quality assurance practices and help align our local work with broader companywide initiatives. Quality plays a key role in delivering the reliable outcomes our clients expect, and it’s something I strive to uphold every day."

Nolan Bennett Office Quality Ambassador

"Dependable results start with a strong commitment to quality. My focus is on helping our team maintain our standard of excellence by ensuring they have the right resources and guidance to succeed on every project."

Nathan M. Smith Office Quality Ambassador

"Quality is built from consistency, collaboration and attention to detail. By upholding strong quality practices and open communication, our teams deliver dependable results to our clients and communities."

Joshua L. Hilgartner Office Quality Ambassador

"Our clients rely on us to deliver work they can depend on. I make it my priority to reinforce the processes, collaboration and shared accountability that allow our teams to consistently meet those expectations."

Madeline M. Fox Office Quality Ambassador

"I'm dedicated to supporting our teams with the knowledge and tools they need to produce high-quality work. From sharing the best practices to connecting with the corporate quality team, it's all about strengthening quality in everything we do."

Lauren C. Stewart Office Quality Ambassador

Delivering a legendary client experience

What our clients are saying: